Last updated: June 18, 2026
These Terms & Conditions ("Terms") govern access to and use of Lobby ("the Service"), operated by Tasmio, currently run as a sole proprietorship and not yet incorporated ("Tasmio," "we," "us"). By creating an account or using the Service, you ("Customer," "you") agree to these Terms. If you don't agree, don't use the Service.
Lobby provides an AI-based voice receptionist that answers incoming phone calls on behalf of your business, books, reschedules, and cancels appointments against a calendar you control through your account dashboard, and records notes for each call. The Service is provided on a subscription basis as described on our pricing page and selected at signup.
You're responsible for the accuracy of the business information you submit (hours, services, escalation contact, and similar details) — the AI agent's behavior is configured directly from what you provide, and inaccurate information will produce inaccurate calls. You're responsible for keeping your login credentials and API key confidential, and for all activity under your account.
You are not charged when you create an account or submit your business profile. Billing begins only once your AI receptionist has been configured, tested, and made live on your line. From that point, subscription fees are billed monthly in advance at the rate for your selected plan, plus any applicable per-minute overage once your included minutes are used in a billing period. Setup, testing, and configuration are included in your plan — there is no separate one-time setup fee. Payments are processed by Dodo Payments, our payment processor and merchant of record; by subscribing, you also agree to Dodo's applicable terms for the payment itself.
You may cancel your subscription at any time from your account dashboard or by contacting support; cancellation takes effect at the end of the current billing period, and no further charges will occur after that. Because you are never charged before your receptionist is live, there is no charge to refund for setup. Subscription fees already paid for a billing period are non-refundable for partial months, but you keep access to the Service through the end of any period you've paid for.
The Service uses third-party AI and voice technology to understand callers and respond to them. While built to handle common scheduling conversations accurately, the agent can misunderstand a caller, mishandle an edge case, or fail to book correctly, particularly for requests outside what your business profile describes. You're responsible for periodically reviewing bookings and call notes in your dashboard. Tasmio does not guarantee that every call will be handled without error.
You agree not to use the Service for any business involved in: illegal goods or services; adult or sexual content; gambling or games of chance involving money; unlicensed medical, legal, or other regulated professional advice presented as fact by the AI agent; or any other use that violates applicable law. We may suspend or terminate accounts that violate this section without refund.
The Service relies on third-party infrastructure for voice processing and AI language understanding. Outages, errors, or changes on the part of these providers may affect Service availability or behavior, and while we work to maintain reliable service, we don't guarantee uninterrupted availability.
To the maximum extent permitted by law, Tasmio's total liability for any claim arising from your use of the Service is limited to the fees you paid in the three (3) months preceding the claim. Tasmio is not liable for indirect, incidental, or consequential damages, including lost business or lost customers resulting from a call the AI agent handled incorrectly.
Using the Service requires submitting business information and processing caller information (names, phone numbers, and call content, including transcripts and recordings) on your behalf. How that information is collected, used, retained, and your and your callers' rights over it are described in our Privacy Policy, which forms part of these Terms.
We may suspend or terminate your account for non-payment, violation of these Terms, or abusive use of the Service. You may terminate your account at any time as described in Section 5.
We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the United States and of the state in which Tasmio's operator resides, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be brought in the courts located there. (Once Tasmio is formally registered as a legal entity, this section will be updated to name that entity's state of registration.)
Questions about these Terms can be sent to support@tasmio.com.